Refund policy

Hermosa by Herc - Return Policy

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Opened or used fragrances.
• Gift cards or promotional items.
• Final sale or clearance products.

Return Process

• Contact customer support at support@hermosabyherc.com with your order number and reason for return.
• Once approved, you will receive return instructions and shipping address.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

• Refunds will be processed to the original payment method within 5-10 business days after inspection.
• Shipping costs are non-refundable unless the return is due to a mistake on our part.

Exchanges

• Exchanges are only available for defective or damaged items.
• Contact support@hermosabyherc.com for assistance with exchanges.

Contact

• For questions or concerns, email support@hermosabyherc.com.